Feedback and Complaints

At Guardian Finance Limited, we value your feedback and take your views seriously. Whether you’ve had a positive experience or believe there’s room for improvement, we want to hear from you.

To share your feedback or raise a concern, please use the form available on our Contact Us page. Your input helps us enhance our services and better serve our customers and partners.

Complaints process

At Guardian Finance Limited, we are committed to delivering high quality service and support. While our team strives to get things right the first time, we understand that issues may occasionally arise. If you have a concern, we encourage you to raise it as soon as possible so we can work towards a resolution.

Step 1 – Initial Resolution

We recommend first speaking directly with a member of our team. Most concerns can be resolved quickly and informally at this stage.

Step 2 – Formal Complaint

If you are not satisfied with the outcome of Step 1, you may submit a formal complaint by completing our Complaint Form with full details of your concerns. Upon receipt, we will acknowledge your complaint, conduct a thorough investigation, and communicate the outcome with you promptly.